Customers may submit return or exchange requests within 30 calendar days after receiving ordered goods. Returned products must remain brand‑new, unwashed, undamaged, with original tags and packaging completely preserved. Worn, damaged and custom‑produced goods are not eligible for returns.
All return applications need prior approval from our official support email. Buyers shall cover return‑related shipping costs, except for factory‑defective merchandise, transit‑damaged parcels or wrong items shipped from our side.
Refund processing will only commence once we receive and complete inspection for returned goods. Actual fund arrival time depends on the internal processing cycle of your payment service provider.